This Refund Policy outlines the terms and conditions under which Harsh Marketing Solutions LLC ("Company," "we," "us," or "our") processes refund requests for digital marketing services. We are committed to delivering exceptional results and maintaining fair, transparent business practices. Please read this policy carefully before engaging our services.
1. Digital Marketing Services (Ongoing Management)
Ongoing digital marketing management services — including Google Ads management, Meta Ads management, SEO management, social media advertising management, and email marketing management — are billed monthly in advance. The following terms apply:
- Monthly Fees: Monthly management fees are earned upon the commencement of each billing period. Because our team immediately allocates time, resources, and expertise to your campaigns at the start of each month, monthly management fees are generally non-refundable once the billing period has begun.
- Prepaid Fees: If you prepay for multiple months of service and cancel before those months are completed, prepaid fees for future months that have not yet commenced will be refunded within 15 business days of your written cancellation notice.
- Prorated Refunds: We do not offer prorated refunds for partial months of service. Service continues through the end of the paid billing period following cancellation notice.
2. Consulting Services
Marketing strategy consulting, one-time audits, and consulting packages are subject to the following refund terms:
- Completed Consulting Sessions: Fees for completed consulting sessions, strategy calls, and delivered audits are non-refundable. The value of consulting services is delivered at the time of the session or upon delivery of the audit report.
- Prepaid Consulting Packages: For prepaid multi-session consulting packages, unused sessions may be refunded at the per-session rate if you cancel in writing with at least 48 hours notice before the scheduled session. Sessions cancelled with less than 48 hours notice are forfeited.
- Strategy Documents and Reports: Once a strategy document, marketing plan, or audit report has been delivered, the associated fee is non-refundable regardless of whether the client chooses to implement the recommendations.
3. Project Deposits
Many project-based services — including landing page design, campaign builds, and custom marketing projects — require a deposit upon project initiation.
- Deposits of 50% or Less: Deposits representing 50% or less of the total project fee are non-refundable once work has commenced. These deposits compensate for the initial time invested in project discovery, strategy, and early execution.
- Deposits Before Work Commences: If you cancel a project in writing before any work has begun (typically within 48 hours of deposit payment), your deposit will be refunded in full, less any payment processing fees.
- Partial Project Completion: If a project is cancelled after work has commenced, a refund will be calculated based on the percentage of work not yet completed, less the non-refundable deposit amount. The Company will provide a written accounting of work completed to date.
4. Subscription Services
Subscription-based services including monthly SEO packages, monthly reporting packages, and monthly content creation packages follow these terms:
- Subscriptions may be cancelled at any time with 30 days written notice.
- The subscription remains active and fees continue to accrue through the end of the 30-day notice period.
- No refunds are issued for the current or previous billing periods.
- If you cancel within the first 30 days of a new subscription and are dissatisfied with the service, please contact us to discuss your concerns before requesting a refund. We will make reasonable efforts to resolve the issue.
5. Cancellation Policy
To cancel any service, you must provide written notice to christopherharsh@harshketing.com or by certified mail to 4660 Chancery Way, Sacramento, CA 95864. Verbal cancellations are not accepted. Cancellation is effective upon our written acknowledgment of your notice.
Upon cancellation:
- Active campaigns will be paused at the end of the current billing period
- All account access will be returned to you within 5 business days
- A final performance report will be delivered within 10 business days
- Any outstanding invoices become immediately due and payable
6. Eligibility for Refunds
Refund requests may be considered in the following circumstances:
- Service Not Delivered: If we fail to deliver contracted services within agreed timelines due to our own negligence or failure, a prorated refund for undelivered services may be issued.
- Billing Errors: Duplicate charges or billing errors will be corrected and refunded promptly upon verification.
- Mutual Agreement: In exceptional circumstances, we may agree to a partial or full refund at our sole discretion as a good-faith gesture to resolve a dispute.
To request a refund, email christopherharsh@harshketing.com with your name, company, the service in question, the amount paid, the date of payment, and the reason for your refund request. We will respond within 5 business days.
7. Non-Refundable Services
The following services and fees are non-refundable under any circumstances:
- Advertising spend paid directly to Google, Meta, or other third-party platforms (these funds are managed by the platforms and are not refundable through us)
- Completed campaign builds and account setups where the deliverable has been provided
- Completed consulting sessions, strategy calls, and delivered audit reports
- Monthly management fees for months that have commenced
- Rush fees, expedited service fees, or priority processing fees
- Third-party tool, software, or subscription costs incurred on your behalf
- Any services where work product has been delivered and accepted by the client
8. Client Obligations and Impact on Refunds
Refund eligibility may be affected by client actions or inactions. Refunds will not be issued if poor performance or non-delivery is attributable to:
- Client failure to provide necessary account access, information, or approvals in a timely manner
- Client changes to their business, products, services, or target market without notifying us
- Client violation of advertising platform terms of service that results in account suspension
- Insufficient advertising budget below the minimum recommended levels
- Market conditions, seasonal factors, or competitive changes outside our control
- Client failure to implement agreed-upon website changes, landing page updates, or other client-side requirements
9. Dispute Resolution
We are committed to resolving any service concerns before they escalate to formal disputes. If you are dissatisfied with any aspect of our services, please contact us immediately at christopherharsh@harshketing.com or (916) 529-8586. We will make every reasonable effort to address your concerns and find a mutually satisfactory resolution.
If a dispute cannot be resolved through direct communication, the matter shall be handled pursuant to the dispute resolution provisions in our Terms and Conditions, which provide for binding arbitration in Sacramento County, California.
Chargebacks initiated with your bank or credit card company without first attempting resolution with us directly may result in termination of services and may be contested by us with documentation of services rendered.
10. Refund Processing
Approved refunds will be processed within 15 business days of approval. Refunds will be issued via the original payment method where possible. ACH and check refunds may take an additional 3-5 business days to appear in your account. We will provide written confirmation of all approved refunds.
11. Contact Information
For refund requests or questions about this policy, contact us at:
Harsh Marketing Solutions LLC
4660 Chancery Way
Sacramento, CA 95864
Phone: (916) 529-8586
Email: christopherharsh@harshketing.com
We are available Monday through Friday, 8:00 AM to 6:00 PM PST, and Saturday 9:00 AM to 2:00 PM PST.
12. Policy Updates
We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. Service agreements executed prior to a policy change will be governed by the policy in effect at the time of agreement execution, unless both parties agree in writing to the updated terms.